Shipping policy

At Pixowl Shop, we aim to deliver your orders safely, securely, and within the promised timelines. All shipments are handled with care, especially considering the sensitive nature of gemstones, crystals, and spiritual products.

Order Processing

All orders are processed within 1–3 working days after confirmation
Orders are not processed or dispatched on Sundays or public holidays
In case of high order volume, there may be slight delays — customers will be informed accordingly

Delivery Timelines

Within India

Standard delivery time: 3–7 working days
Metro cities: 2–5 working days
Remote locations: 5–8 working days

International Orders

Delivery time: 7–15 working days depending on location and customs clearance

Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/email
You can track your order in real-time through the courier partner

Delivery Conditions

Please ensure that the shipping address and contact details are accurate
Pixowl Shop will not be responsible for delays caused due to incorrect address or unavailability of the recipient
If a delivery attempt fails multiple times, the order may be returned to us

Packaging

All products are carefully packed to ensure:

Protection from damage
Safe handling during transit
Discreet packaging where required

Gemstones and delicate items are packed securely with appropriate cushioning.

International Shipping Notes

International orders may be subject to customs duties, taxes, or import charges as per your country’s regulations
These charges are to be borne by the customer
Pixowl Shop is not responsible for delays caused due to customs clearance