Terms of service

Welcome to Pixowl Shop. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from www.pixowlshop.com, you agree to comply with these terms.

1. General Information

Pixowl Shop is an eCommerce platform operated by Pixowl Productions Pvt. Ltd.

All products and services offered on this website are subject to availability and may be modified or discontinued without prior notice.

2. Use of Website

By using this website, you agree that:

You are at least 18 years of age or accessing under parental supervision
You will provide accurate and complete information while placing orders
You will not misuse the website for any unlawful or fraudulent activity

We reserve the right to restrict or terminate access if any misuse is detected.

3. Product Information & Authenticity

We strive to provide accurate descriptions and images of all products. However:

Natural gemstones and crystals may have variations in color, size, and texture
Images are for representation purposes and may differ slightly from actual products
Product benefits described are based on traditional beliefs and practitioner insights

Pixowl Shop does not guarantee specific outcomes from the use of any spiritual or energy product.

4. Pricing & Payments

All prices are listed in INR (₹) unless specified otherwise
Prices are subject to change without prior notice
Payments must be completed at checkout via available payment methods
We use secure payment gateways to ensure safe transactions

In case of pricing errors, we reserve the right to cancel the order and refund the amount.

5. Order Acceptance & Cancellation

Orders are confirmed only after successful payment or verification
We reserve the right to cancel or refuse any order due to:

Product unavailability
Incorrect pricing or information
Suspicious or fraudulent transactions

Customers can cancel orders only before dispatch.

6. Shipping & Delivery

Shipping timelines and charges are mentioned in our Shipping Policy
Delivery timelines are estimates and may vary due to external factors
Pixowl Shop is not responsible for delays caused by courier services or unforeseen circumstances

7. Returns, Refunds & Exchanges

Our return and refund process is governed by our Return & Refund Policy.

Please note:

Certain products such as energized items, customized products, and spiritual wearables may not be eligible for return
Refunds are subject to inspection and approval

8. Intellectual Property

All content on this website, including:

Logos
Images
Text
Graphics

is the property of Pixowl Shop / Pixowl Productions Pvt. Ltd. and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

Pixowl Shop shall not be liable for:

Any indirect, incidental, or consequential damages
Any results or outcomes related to the use of gemstones, crystals, or spiritual products
Delays or failures caused by external factors beyond our control

All products are sold for personal use and belief-based practices.

10. User Responsibility

By purchasing from Pixowl Shop, you agree that:

You are making an informed decision
You understand that spiritual and energy products do not replace professional advice (medical, financial, or legal)
You will use products responsibly and as intended

11. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your information.

12. Changes to Terms

Pixowl Shop reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.