Return and Refund Policy

At Pixowl Shop, we strive to provide authentic and high-quality gemstones, crystals, and spiritual products. However, due to the nature of these products, our policy is designed to be fair, transparent, and aligned with industry practices.

 

 

Returns Policy

We offer a limited return window under the following conditions:

Eligibility for Returns

  • Return request must be raised within 48 hours of delivery

  • Product must be unused, unworn, and in original condition

  • Original packaging, certificates (if any), and invoice must be intact

  • Product should not be damaged, altered, or energized after delivery

This aligns with common gemstone industry practice where items must remain unused and in original packaging to qualify for return. 

 

 

 Non-Returnable Items

Due to the sensitive and personalized nature of our products, the following are not eligible for return:

  • Energized or activated products

  • Customized jewelry (rings, pendants, bracelets)

  • Items purchased during sale/clearance

  • Rudraksha, malas, and wearable spiritual items (for hygiene reasons)

  • Products showing signs of usage or tampering

Many gemstone platforms also restrict returns on customized or used items. 

 

 

Exchange Policy

We offer exchanges only in the following cases:

  • Wrong product delivered

  • Product received in damaged condition

  • Manufacturing defect

To request an exchange:

  • Contact us within 48 hours of delivery

  • Share clear images/videos as proof

Once approved, we will initiate a replacement based on availability.

 

 

Refund Policy

 Refund Eligibility

Refunds are processed only if:

  • Return is approved after inspection

  • Product meets all return conditions

Refund Process

  • Refund will be initiated to the original payment method

  • Processing time: 5–10 working days after approval

  • Bank processing may take additional time

Please note:

  • Shipping charges are non-refundable

  • Return shipping cost is borne by the customer (unless error is from our side)

This is consistent with industry norms where shipping is usually non-refundable unless the product is defective. 

 

 

Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not allowed

  • In case of prepaid orders, refunds will be processed after cancellation approval

 

 

 Important Notes

  • Natural gemstones and crystals may have variations in color, texture, and appearance — these are not defects

  • Results from gemstones or spiritual products may vary from person to person and are not guaranteed

  • Pixowl Shop reserves the right to reject returns if products do not meet eligibility criteria